Welcome to Packaging Castle. We are going to know some key things that help you make informed purchasing decisions. When placing an order with us, you agree to the following Terms & Conditions. These Terms outline the rules, responsibilities, and conditions governing your use of the website of Packaging Castle and our services. However, all of these are made to ensure a smooth journey for our potential clients. You can trust our team!
Legal Notice
Dear all clients, kindly read these Terms and Conditions carefully given by Packaging Castle. They govern your access and use of this Site for a trusted relationship. All of these guidelines, restrictions, and rules are reserved by us in order to avoid any misunderstanding that may arise in connection with specific sections or services of this Site. Packaging Castle reserves the right to make changes to this Site and to these Terms and Conditions at any time without prior notice. You should review these Terms of Use each time you access this Site before placing an order.
Ordering Process
First of all, the order you are going to place must include accurate details such as box style, color, dimensions, quantity, materials, finishing, and other specifications. This will help us understand your business vision and your customers’ preferences. Once the team approves a design proof, the order moves into production. Note, if you are not sure, then you must consult us. But, after proof approval, we will start designing & producing the required boxes for all your products with the given instructions. Our ordering process is as smooth and easy as you think!
Pricing & Payment
Before placing a bulk or minimum order, you must check our quoted prices on our website. If not, you can send us an email, subject to confirmation in writing. You can also discuss it with our online team regarding a bulk order or a small order. However, to begin to produce your boxes, we require full or partial payment. Our payment methods will be clearly stated in your invoice or quote. Let us get you what you need at meager prices!
Safe Refunds & Returns
All our potential clients’ satisfaction is more important to us than ever. We understand that you may receive any defective product with print or size issues, and then we will be glad to assist you. Our team makes sure that your order completely matches your approved specifications. By any chance, if a clear manufacturing error is identified, you can let us know via email at sales@packagingcastle.com. We fully cooperate with you to make your journey easy and fruitful within 7 working days. Once reviewed, we aim to resolve your problem within 3–6 business days, which may include reprinting or refunding the defective items. We strive hard to bring your brand to success with ideal packaging with 100% perfection.
Company-Related Defects
Is a defect caused by our production (such as printing errors or incorrect specifications) confirmed? We will reprint or replace your order at no extra cost. Customers must return the full order for inspection and cover the return shipping cost. Moreover, supporting documentation (photos, videos, order details) may be required. We offer all these options to ensure a smooth process!
Your/Client Mistakes
What if errors occur due to incorrect specifications, low-quality artwork, or customer-submitted mistakes? Refunds will be issued after deducting printing, setup, labor, and shipping costs. We remain available to assist and guide you through the refund process. Packaging Castle strives hard to assist you in any way which is possible.
Cancellation Policy
To cancel your order, you must act within 4 hours of proof approval. A cancellation fee of 4.89% of the order value applies. Cancellations after 4 hours but before production completion may not qualify for a full refund. If production has already started, only non-production costs may be refunded. For large orders already in production, we offer complimentary warehousing services upon request.
Contact Information
For any questions about these Terms & Conditions, please contact us via email at sales@packagingcastle.com. Besides, you can also give us a phone call!
